Refund/Exchange Policy

RETURNS

Due to the nature of the product, we do not do returns unless your product is defective. Returns must be filed within 10 days of customer receipt date and the product must be unworn and with its original packaging. If you would like to schedule a return, please email our support team at hello@piperfinn.com. Once we have received your returned product and it has been inspected we will issue a return back to the payment method used.

EXCHANGES

We will do exchanges for sizes on unworn shoes within 30 days of customer receipt date. You will be required to pay the shipping cost on the new shoes being sent.  Please measure your child’s foot to ensure you order the right size. If you would like to schedule an exchange, please email hello@piperfinn.com. Once the product has been received and inspected we will ship your new shoes out to you.

Please include in your exchange request email the reason for return/exchange and the desired color and size.

INTERNATIONAL

Unfortunately, International sales are final. Please measure your baby’s feet carefully before ordering.

ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that they enter their address correctly. We cannot guarantee address changes as most orders are processed and shipped next day. Please double-check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address. In the case that your order is shipped back to us, we will be able to re-ship your order (customer will be required to pay additional shipping fees) or issue a refund minus shipping/processing fees and fees inquired for the return of package.