FAQ's

 

HOW DO I DETERMINE WHICH SIZE TO PURCHASE?

Buying shoes online – especially for growing little feet – can be hit or miss.  We’ve done our best to make it easy! Just measure your little one’s foot from heel to big toe before purchasing and compare it to our shoe size chart. Piper Finn leather oxfords will stretch slightly as they are worn and look best when fitted close to your baby’s foot.

 

CAN I BUY PIPER FINN OXFORDS ANYWHERE IN REAL LIFE?

We know – buying shoes online can seem scary. And sometimes, you just want to touch and feel what you’re buying, and bring it home immediately.  We are starting to bring on wholesale partners and will let you know where you can go to see Piper Finns in the wild soon.

 

In the meantime, please know that we’ve taken steps to make the online buying process as painless as possible.  First, we’ve made measuring your baby’s foot and picking a size super easy – check out our sizing chart (here.)  And we’ve made it a breeze to exchange or return an item that doesn’t work.  Just make sure the shoes are unworn and with the original packaging; email us at hello@piperfinn.com, and we’ll walk you through the process!

 

WHEN WILL MY FAVORITE STYLE/SIZE BE RE-STOCKED?

We love that our fans love our shoes!  Occasionally, we’ll run out of a style or size but do our best to restock as soon as we can.  Sign up for our email list (here) and be sure to follow us on Instagram and Facebook so you’re in the know when we re-stock or launch a new design!

 

WHAT'S THE DIFFERENCE BETWEEN SOFT-SOLE AND HARD-SOLE?

Our soft sole line is made especially for our crawlers and new walkers (sizes 1-4)! The American Academy of Pediatrics (AAP) recommends soft-soled shoes for new walkers because children learn by gripping their toes on the ground. Our hard sole line is made especially for our toddlers (available in sizes 5 through 12)!

 

DO YOU WEAR SOCKS WITH YOUR PIPER FINN™ OXFORDS?

It’s up to you! Our oxfords are made with genuine leather, which is a naturally breathable material that works great with or without socks!

 

DO YOU CARRY HALF SIZES?

Unfortunately, we do not carry half sizes due to the nature of the leather material. Leather is naturally a very giving material and stretches up to a half size. With some wear, the leather will stretch and form to your baby's foot!

 

HOW DO I CLEAN MY OXFORDS?

With our Suede Cleaning Kit (here)!

 

MY OXFORDS SEEM TO HAVE A BLEMISH

Our shoes are as individual as your babe! Because we use 100% genuine leather, each Piper Finn Oxford has its own unique texture and look. What may seem like an imperfection is what we think makes them unique! Because leather is a natural material, we are not able to guarantee a flawless, mark-free Piper Finn Oxford but we always do our best to examine each Oxford that goes out to be sure you receive shoes you and your little will LOVE.

 

WHAT IS YOUR EXCHANGE POLICY

Sometimes, you want a do-over.  We are happy to exchange unworn oxfords within 30 days of customer delivery date. Just make sure all original tags are attached and it is in the original packaging. We want to make it easy for you – so, please email us at hello@piperfinn.com to schedule an exchange!

 

WHAT IS YOUR REFUND POLICY?

Change your mind? No problem! We will be happy to refund unworn oxfords within 14 days of customer delivery date with all original tags attached and in the original packaging. If you meet these guidelines, please email us at hello@piperfinn.com to schedule a return!

 

ARE THERE EXTRA FEES FOR SHIPPING INTERNATIONALLY?

Even though our philosophy is “beautiful shoes for all!” we can’t control international duties, taxes and credit card fees. You are responsible for all applicable customs, duties, taxes and fees charged by your country and/or card services provider. Please contact your country’s customs office for further information concerning fees and taxes for items shipped from the United States.

 

I WOULD LOVE TO WHOLESALE WITH YOU!

Wow!  We are so flattered you would like to add Piper Finn footwear to your shop! We are slowly rolling out our wholesale program and would love to see if you working together would be a good fit! Please apply for a wholesale account here!