RETURN POLICY

To submit a return for a refund or exchange, please start here.

We stand by the quality of our shoes. However, if you would like to request a refund, we are happy to refund unworn returns with their original packaging within 14 days of the delivery date. If you want to schedule a return, please email our support team at hello@piperfinn.com. Customers are responsible for return shipping charges for all returns except in the case of a manufacturing defect or a shipment order mistake.

All clearance/discounted products that are 25% OFF or more are final sale.

EXCHANGE POLICY

To submit a return for a refund or exchange, please start here.

We will happily exchange unworn shoes within 30 days of the customer's receipt date. If you would like to schedule an exchange, please email hello@piperfinn.com. Customers are responsible for return shipping charges for all exchanges except for a manufacturing defect or a shipment order mistake.

All clearance/discounted products are final sale.

DISCOUNT CODE DISCLAIMER:

Discounts/shop credits/gift cards/sale prices cannot be applied to previous purchases, and we do not price adjust.

INTERNATIONAL

Unfortunately, International sales are final. Please measure your baby’s foot carefully before ordering and feel free to email us at hello@piperfinn.com with any sizing questions you may have and we will do our best to help!

ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that they enter their address correctly. We cannot guarantee address changes as most orders are processed and shipped next day. Please double-check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address. In the case that your order is shipped back to us, we will be able to re-ship your order (customer will be required to pay additional shipping fees) or issue a refund minus shipping/processing fees.